For support, please use the "Send Feedback" button in the App Menu. This ensures we receive the necessary details about your issue. Please include all relevant information in a single email to help us assist you more efficiently.
Please keep all information and follow-ups in ONE single email thread. Do not create multiple new emails for the same issue. This helps us:
Simply reply to the existing email thread if you need to add more information.
Include a short but detailed description of the problem you're facing. If possible, describe what you were doing when the issue occurred. Please avoid sending multiple emails about the same issue, as this makes it harder to track and resolve your problem.
✅ Example:
"I purchased Float Browser Pro, but the upgrade isn't activating. I tried restarting the app, but it still shows the free version."
❌ Avoid:
"The app doesn't work. Refund me."
Providing key details helps us diagnose and fix issues faster. If applicable, please include:
Float Browser is developed and supported by a single person. While I value all users and do my best to respond as quickly as possible, responses may take up to 12 hours due to time zone differences and workload. Friendly and respectful communication helps resolve issues smoothly.
✅ Example:
"Hi, I'm experiencing an issue with the Pro version. I've included all relevant details below. I'd appreciate any help. Thanks!"
❌ Avoid:
"Fix this now or give me my money back."
"Why haven't you responded yet?" (sending multiple follow-up emails)
Purchases made through the App Store are handled by Apple. If you need a refund, you can request one through Apple's official refund system.
Please note that if you request a refund:
For any issues, please reach out via the "Send Feedback" button in the App Menu. We're happy to help!