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Customer Support

👋Contact Support

We're here to help with any questions or issues you might have.

Email us at:

We typically respond within 12 hours during business days

For app-specific issues, please use the "Send Feedback" button in the App Menu when available. This automatically includes helpful diagnostic information.

One Email Policy

Please keep all information and follow-ups in ONE single email thread. Do not create multiple new emails for the same issue. This helps us:

  • Maintain complete context of your issue
  • Provide faster and more accurate support
  • Avoid confusion and duplicate responses
  • Track and resolve your issue efficiently

Simply reply to the existing email thread if you need to add more information.

1. Be Clear About Your Issue

Include a short but detailed description of the problem you're facing. If possible, describe what you were doing when the issue occurred.

✅ Good Example:

"I purchased the Pro version, but the upgrade isn't activating. I tried restarting the app, but it still shows the free version."

❌ Avoid:

"The app doesn't work. Refund me."

2. Include Relevant Details

Providing key details helps us diagnose and fix issues faster. If applicable, please include:

  • Your device and operating system version
  • The app version you're using
  • Screenshots or screen recordings of the issue

3. Be Respectful & Patient

Our apps are developed and supported by a small team. While we value all users and do our best to respond as quickly as possible, friendly and respectful communication helps resolve issues smoothly.

✅ Good Example:

"Hi, I'm experiencing an issue with the Pro version. I've included all relevant details below. I'd appreciate any help. Thanks!"

4. App Store Refund Policy

Purchases made through the App Store are handled by Apple. If you need a refund, you can request one through Apple's official refund system.

Please note that if you request a refund:

  • You will lose access to all Pro features immediately
  • You won't receive future Pro updates and features
  • You will lose priority support - Pro users' feedback and feature requests are handled first